CS Operations and AI Specialist
- Location
- Norwich, England, United Kingdom
What you will do AI implementation Design and build AI-based automations that streamline Operational Workflows. Integrate and utilize AI tools - including Claude and Gemini - into the existing tech stack, with a focus on data security standards suitable for regulated financial services environments. Integrate AI tools with leading business … platforms (Salesforce Service Cloud, Google Workspace, Slack, Snowflake and Omni). Business Applications Administration & Configuration Implement, administer, and optimise all business applications across Support, Services and Customer Success Management. Document and maintain business processes and system requirements. Configure application workflows, automations, notifications, and process controls. Deploy changes and perform ...