Level 3 Support Analyst - AI Specialist
- Hiring Organisation
- Anaplan
- Location
- York, North Yorkshire, United Kingdom
- Salary
- £ 70 K
solutions.Your ImpactInvestigate and diagnose complex technical issues raised through support ticketsBuild deep product knowledge across Anaplan’s platform and tools (including Grafana)Act as an AI and Machine Learning (ML) subject matter expertCollaborate with other teams to guide customers through complex technical solutionsRaise and track product bugs when you identify … AI.Knowledge of core ML concepts e.g. anomaly detectionFamiliarity with technical support environments, SaaS platforms, or complex data systemsExperience working with monitoring tools such as Grafana (or willingness to learn)Adaptability to shifting priorities and managing multiple concurrent issuesA team player comfortable working cross-functionally across global teamsEnthusiasm for customer success ...