2 of 2 Handset Jobs in Basingstoke

delivery, managing scope, budget, and timelines. Regularly attend datacentres and offices for maintenance, testing, and training activities. Conduct onboarding and validation of SIP handsets and peripherals. Maintain comprehensive technical documentation and process guides. Skills and Experience: Experience managing cloud telephony and multi-tenant environments. Strong network infrastructure knowledge, including switches ...

line helpdesk team, ensuring agreed SLAs are adhered to. Provisioning support, assisting partners with their orders and configurations, understanding the product portfolio, license requirements, handsets, and applications. Partner onboarding, working with the BDM team and communicating with new partners. Liaise with clients and colleagues via phone, email, messaging, or ticketing … VOIP tools to troubleshoot and identify reported issues. Ensure comprehensive diagnostic and resolution notes are recorded in the appropriate business systems and documentation libraries. Handset configuration including bespoke provisioning template management and firmware deployment. Working alongside the Product Manager to produce training and education collateral demonstrating best practice setup ...