1 of 1 Handset Jobs in the North of England

technical support for hosted VoIP and cloud PBX platforms. Troubleshoot issues including: Call quality, latency, jitter and packet loss. SIP registration and call routing. Handset provisioning and firmware updates. Voicemail, auto attendants, hunt groups and call queues. Diagnose network-related issues including LAN, WAN, firewall, QoS and VLANs that impact … provide regular updates through to resolution. Support customer onboarding, including number porting and go-live assistance. System Administration Provision and manage users, extensions, handsets and licences. Maintain accurate customer documentation and configuration records. Carry out routine platform checks and basic maintenance tasks. Collaboration & Continuous Improvement Work closely with Sales, Onboarding ...