Customer Support Specialist - Oxford based
- Location
- Oxford, England, United Kingdom
Responsibilities Maintain the optimal functionality of the BloodTrack system, ensuring that hardware and software issues are identified, accurately diagnosed, recorded and actively resolved. Monitor the onsite helpdesk support line and voicemail, responding to requests by telephone, remotely or through an onsite visit, as appropriate. Check system activity and equipment … teams, hospital IT and other departments, third-party partners and Haemonetics colleagues to resolve concerns and minimise downtime. Conduct scheduled reviews and rolling preventative maintenance of PDAs, printers, blood fridges and other relevant devices, maintaining accurate maintenance and asset records. Process faulty devices, coordinate third-party repair ...