Head of Customer and Lending Operations
- Location
- Manchester, England, United Kingdom
that we have one position available, which can be based in either Manchester or London. How you will contribute and key responsibilities: As the Head of Customer and Lending Operations, you will provide strategic and operational leadership across customer service and lending operations. You will set service … bank, you will ensure operational delivery supports our growth objectives and product roadmap. Other responsibilities include: Develop and implement Kroo’s customer and lending operations strategy, aligning it with the bank’s overarching goals and vision. Lead customer operations across live chat, email, phone and social media, alongside ...