Head of Customer and Operation Strategy
Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Central Services
giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and … Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models … to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: