ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft … DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and … to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing More ❯
Contedia are looking for an enthusiastic and professional, apprentice working in the position of Helpdesk Advisor and Support Engineer with a significant opportunity for personal development and the conversion of a full-time role with the completion of an apprenticeship. Role This is a varied, challenging position, dealing with day-to-day support requests from our … client-base whilst on occasion, simultaneously working/assisting with a regular flow of more sizeable migration projects and new infrastructure installations. Log client support requests with accuracy and detail in our support ticketing system. Supported clients at Contedia can request support via the phone, email or contact form on our website. Manage, investigate … and resolve client support requests remotely (via phone or email). Provide on occasion, on-site assistance to colleagues with installations, upgrades, and fixes to client infrastructures. Manage and work on multiple tickets. Accurately create, update, and manage client knowledgebase articles. Configure and install IT software and hardware. Administer (when on-rota) the IT Departments, IT Procedures mailbox More ❯
Liversedge, West Yorkshire, England, United Kingdom
Core Team One Limited
Providing first-line technical support via phone, email, and remote tools. Troubleshooting hardware, software, and network issues across Windows environments. Escalating complex issues to third-line support or specialist teams. Assisting with onboarding client devices securely. Monitoring alerts and responding to potential security incidents. Documenting solutions and updating our knowledge base. More ❯
