IT Service Manager
- Hiring Organisation
- Goaco
- Location
- Dartford, Kent, UK
potential for the right candidate to progress to "Managed Services Director" *** Key Responsibilities Operations & Service Management Oversee day-to-day service delivery, ensuring high availability, reliability, and efficiency. Implement best practices in ITIL, ensuring adherence to service management frameworks. Develop and maintain standard operating procedures (SOPs … Foster a culture of accountability, continuous improvement, and customer focus within the team. Manage relationships with third-party vendors and service providers to ensure high-quality support. Provide regular reports and insights on service performance, trends, and areas for improvement to senior leadership. New Business and Account Management Collaborate ...