The successful CRO Lead responsibilities will include: Lead the overall CRO strategy, working to maximise site performance and conversion rates across all digital touchpoints. Utilise tools such as FullStory, Hotjar, or similar to identify friction points, track user behaviour, and generate actionable insights. Collaborate with cross-functional teams to enhance UX/UI, ensuring a seamless and intuitive customer journey. More ❯
The successful CRO Lead responsibilities will include: Lead the overall CRO strategy, working to maximise site performance and conversion rates across all digital touchpoints. Utilise tools such as FullStory, Hotjar, or similar to identify friction points, track user behaviour, and generate actionable insights. Collaborate with cross-functional teams to enhance UX/UI, ensuring a seamless and intuitive customer journey. More ❯
identify pain points, and develop data-driven strategies to enhance customer journeys. This role is ideal for someone who enjoys getting into the data using tools like Fullstory or Hotjar, spotting opportunities, solving problems, and executing meaningful improvements. You won't be building tests yourself but should be comfortable with experimentation principles and able to troubleshoot where needed. Over time … SKILLS + EXPERIENCE Proven experience in CRO - any industry background welcome Strong understanding of customer journeys, UX principles, and digital performance Experience with behavioural analytics tools such as Fullstory, Hotjar, GA4 Strategic thinker who's hands-on and passionate about optimisation Confident in presenting ideas, insights, and results to senior stakeholders Strong interest in user experience and digital problem-solving More ❯
