1 of 1 Housing Management Jobs in East London

generation Contact Centre as a Service (CCaaS) and AI digital platform. Building on solid foundations already established in critical front-line areas such as Housing and Adult Social Care, you will uncover failure demand, optimise existing touchpoints, and define the future standard of resident customer experience. What … modern CCaaS and conversational AI self-service tools. Root-Cause & Failure Demand Analysis: Lead collaborative workshops with front-line teams (contact centre advisors, housing officers, triage teams) to address recurring contact drivers and model automated routing solutions. Agile Specification: Develop clear acceptance criteria, process flows, and backlogs consumable ...