2 of 2 ICT Support Jobs in the North West

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools Log, prioritise and update … support tickets using the company's helpdesk system Troubleshoot hardware, software and connectivity issues Configure and deploy laptops, desktops and mobile devices Support Microsoft Windows operating systems and Microsoft 365 applications Assist with password resets, user account administration and access permissions Escalate complex technical issues to senior engineers ...

Part of a small team, reporting to the IT Manager, providing support to users, and assisting in the running and development of the IT infrastructure. You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites … UK. On occasion you may need to travel to these locations. Role Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to a more senior member of the team, the IT Manager or a third party You will work ...