2 of 2 ICT Support Jobs in the North of England

You will be part of a small team reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure. Based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to … travel to these locations. Role Main duties: Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology A full driving license and own transport is … On-Line MS SQL Bespoke software (written in-house by our full-stack development team) Training Apprenticeship Overview: Expected duration: 17 months Apprenticeship level: Advanced (Level 3) Programme: L3 ICT Support Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning. More ❯

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships! Role A First Line Support IT Engineer is responsible for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level … support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction. User Support: Respond to user inquiries via phone, email, or ticketing system. Provide assistance with hardware, software, and network-related issues. Issue Diagnosis: Diagnose … Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the issue and troubleshooting steps taken. Remote Support: Provide remote support to users in different locations using remote More ❯