Telephony & AV Technician We have a fantastic contract opportunity for a Telephony & AV Technician to join our Global Investment Banks End User Computing team within the IT department. This role involves administrating the Cisco desk telephone system, supporting mobile and desk phone handsets, and maintaining AV meeting room equipment. The ideal candidate will have excellent interpersonal skills and … a strong background in telephony and AV support and administration. This is a 1 person position where you will own the role. Required Skills & Qualifications: Proven experience in a similar Telephony and AV Technician role. Strong knowledge of Cisco IPTelephony and video conferencing systems. Experience with mobile device management, including BlackBerry Work, Samsung, and iPhone. … about delivering high-quality IT end-user support. Ability to work effectively both independently and as part of a team. Day-to-day of the role: Administer the Cisco IPTelephony system, including desk phone deployment, collection, and Jabber phone account administration. Support Cisco video conferencing systems across 30 AV meeting rooms, including conducting daily morning checks. Provide More ❯
Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IPTelephony, Power Shell, SCCM/Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins … Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IPTelephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in More ❯
Watford, Hertfordshire, South East, United Kingdom
Experis
Technical skills Required: - Intune/Autopilot/Hybrid Network Support/Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IPTelephony, Power Shell, SCCM/Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins … Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IPTelephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in More ❯
The successful candidate should have experience with Windows: Extensive knowledge of Windows Server, Windows 11, and other operating systems. Hardware & Software: Proficient support for laptops, desktops, printers, and scanners. Telephony & Mobile Devices: Extensive experience with IPtelephony and mobile device management. System Administration: Hands-on experience with Active Directory and a solid understanding of Azure Virtual Desktop. More ❯
The successful candidate should have experience with Windows: Extensive knowledge of Windows Server, Windows 11, and other operating systems. Hardware & Software: Proficient support for laptops, desktops, printers, and scanners. Telephony & Mobile Devices: Extensive experience with IPtelephony and mobile device management. System Administration: Hands-on experience with Active Directory and a solid understanding of Azure Virtual Desktop. More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Computappoint
Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior … telecoms/VoIP engineering At least 2years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IPtelephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical and business teams Certifications More ❯
Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior …/VoIP engineering At least 2 years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IPtelephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical and business teams Certifications More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Our tech stack includes Angular and CapacitorJS (to provide a bridge to native functionality). Native components are created as CapacitorJS plugins. Our primary application is a Voice over IPtelephony app (VoIP), making heavy use of push notifications, Android TelecomManager to provide fully integrated telephony features. We are looking for a confident and talented mobile developer More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
StepChange Debt Charity
Config. Monitoring (Desirable) - Grafana Strong troubleshooting skills and diagnostic abilities for BAU escalations An aptitude for Security and a keen eye for detail. Ideally but not mandatory - Load Balancing, IPTelephony and contact centre services and containerisation AWS (Strong Experience): Experience/understanding of FCA rules and regulations along with ITIL experience is preferential but not essential. You More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the … and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IPtelephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if your CV isn’t fully polished – let’s have More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the … and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IPtelephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if your CV isn’t fully polished – let’s have More ❯
and secure new business with hotel chains, boutique hotels, resorts, and hospitality management firms. Promote teleco solutions that meet their specific needs, including high-speed internet, Wi-Fi infrastructure, IPtelephony ect. Hospitality-Centric Prospecting & Qualification: Develop a strong pipeline by identifying key decision-makers in hospitality IT and operations. Strategic Client Engagement: Build and maintain relationships with More ❯
Wigan, Greater Manchester, North West, United Kingdom
Baltic Apprenticeships
Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP, Mitel … Fault find, configure and remotely monitor products and services provided by Four-teen IP. Products from Cisco, HP, Aruba, Ruckus, Watchguard among others. Services ranging from Routing, Switching, Wireless, IP telephony. Solving problems, assess situations, and apply solutions utilising acquired voice and data networking knowledge and experience. Understand how telecommunication equipment and services work and be equipped to manage … disruptions of service and establish solutions to deal with challenges as they arise. Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field. Responsible for resolving faults and responding to customer enquiries within SLA. Full training and support will be provided throughout your apprenticeship by Fourteen IP and Baltic Apprenticeships. Desired Qualities, Skills More ❯
UNIT 4, LOCK FLIGHT BUILDINGS, WHEATLEA INDUSTRIAL ESTATE, WHEATLEA ROAD, England
FOURTEENIP COMMUNICATIONS LT
Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP, Mitel, Broadsoft, Motorola, Ruckus and NEC, and others. Role Fault find, configure and remotely monitor products and services provided … by Four-teen IP. Products from Cisco, HP, Aruba, Ruckus, Watchguard, among others. Services ranging from Routing, Switching, Wireless, IP telephony. Solving problems, assessing situations, and applying solutions utilising acquired voice and data networking knowledge and experience. Understand how telecommunication equipment and services work and be equipped to manage disruptions of service and establish solutions to deal with challenges … as they arise. Provide 1st and 2nd line support to Fourteen IP customers and colleagues in the field. Responsible for resolving faults and responding to customer enquiries within SLA. Training Online with a qualifed coach from Baltic. Potential for a full-time role upon completion. Apprenticeship Standard Network engineer (level 4) Training Provider BALTIC TRAINING SERVICES LIMITED Working Week More ❯