AMS Manager
- Location
- Penarth, Wales, United Kingdom
Description We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S / 4HANA environment. The role will own the AMS operating model, service delivery, SLA / KPI performance, support organisation, transition to steady state … support structure. Manage incident, problem, change, and release management processes. Own SLA / KPI performance, service reporting, penalties, and service credits. Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment. Manage AMS teams, on-call rosters, escalations, and coordination ...