2 of 2 ISO/IEC 20000 Jobs in Hampshire

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30 / 04 / 2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO / IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. Person Specification (Essential & Desirable Criteria) Essential Criteria ITIL 4 Foundation ...

incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO / IEC 20000-1) Identifying and delivering continual improvement initiatives Collaborating across Customer Success, Security, and Operations Personal requirements: Proven experience ...