Senior Contact Centre Engineer
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Kensington Mortgages
and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence … in CI / CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick … Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications More ❯
Employment Type: Permanent
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