IT Analyst Jobs in Glamorgan

2 of 2 IT Analyst Jobs in Glamorgan

IT Service Desk Analyst

Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
NFP People
IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … Salary: £26,161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. … As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Team Lead & IT Business Systems Analyst

Graig Penllyn, South Glamorgan, United Kingdom
Illinois Tool Works
Description: You will be joining our UK & Nordics Business Solutions team just as we have implemented an ERP system for Denmark, Sweden and Norway to Dynamics 365 platform. As IT Business Systems Analyst, you will provide 2nd and 3rd line support to our users. You will encourage a 'standard is best' approach to simplify and streamline existing business … room to be creative in your problem solving and able to influence decisions. This is a role to make your own. You will be leading a team of 3 IT Business Analysts in the IT Business Systems team. Primary responsibilities: 2nd and 3rd line support for Microsoft Dynamics Finance and Supply Chain Operations Support business intelligence initiatives using … customer focused Excellent troubleshooting and implementation skills Good communication skills to both technical and non-technical stakeholders of all levels Excellent knowledge of Microsoft Applications Relevant Degree (technical/IT/business) or equivalent level qualification Working knowledge of Dynamics 365 ERP systems Experience with Agile & Scrum framework Experience in working in Production & Warehouse Supported transformation projects in Production More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
IT Analyst
Glamorgan
25th Percentile
£29,000
Median
£30,000
75th Percentile
£31,000