1 of 1 IT Analyst Jobs in Wiltshire

Overview Due to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC. The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service … working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30/08:30-17:00 Based in Chippenham Head Office How will you contribute? Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see it through to resolution Monitor support ticket queues ensuring incidents are actioned in line with … a high degree of customer service Assist with Infrastructure tasks as and when required Occasionally attend tech bar initiatives at locations/Sites around the country assisting users with IT issues Maintain user security on all systems Completion of Service Requests Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications What will More ❯