Managed IT Tier 3 Engineer
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Intercity are seeking a driven and technically skilled Cloud & Managed IT Tier 3 Engineer to join our innovative Cloud and MIT department. This role is crucial for supporting customer and internal environments, complex technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be … instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across More ❯
Employment Type: Permanent
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