1 of 1 IT Engineer Jobs in Douglas

Our client are a long established technology services and consultancy business within the IT and Telecoms arena, serving clients locally and across multiple jurisdictions with solutions from connectivity, networking, voice, cloud, managed IT, and cybersecurity. Business demand continues to grow, hence now actively seeking an additional IT Support Engineer to join their team. As IT Support Engineer here you will be responsible for: Independently providing technical support, managing customer issues from initial ticket to resolution.Maintain detailed records and documentation for each case, escalating where appropriate Ensure customer satisfaction by communicating progress on ticket … efficiency Participate in training and mntoring new team members, sharing best practices and contributing to a collaborative learning environment Ensure strict adherence to company IT security policies and compliance requirements, actively participating in efforts to maintain and improve security standards Conduct basic security checks as part of support tasks More ❯