Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an … technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation … General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Regional escalation point of contact for IT teams with smart-hands infrastructure support Skills/Qualifications Computer related Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with More ❯
Role: IT Field Service Engineer Location: Enfield- Area: Southeast, London, Anglia Salary: £30,000 - £35,000, Car Allowance, Profit Share We are looking for an IT Field Service Engineer for a national trade retail group. Your primary responsibility is installation, maintenance and troubleshooting of all core … IT equipment (including networking) based at Profit Centres, Service Centres and Credit Offices to ensure they can trade without concern. This role is field based, and requires you to provide appropriate assistance, advice, and support to internal customers. You will visit remote Profit Centres based on a defined schedule More ❯
What do you want to search? Keyword Apprenticeship Type Location L3 IT Technical Field Engineer Apprentice Apply From: 20/02/2025 Learning Provider Delivered by TECHNICAL PROFESSIONALS LIMITED Employer HPE CDS Vacancy Description Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to … L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end … IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business. Key Details Vacancy Title L3 IT Technical Field Engineer Apprentice Employer Description At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer More ❯
Job Description/Skills: This position will require the candidate to be onsite in Enfield, CT. IT Support II Responsibilities Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause analysis to … resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify … and external Knowledge Base to ensure consistent and scalable solutions. Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. Requirements Demonstrated experience collaborating across technical teams to drive solutions forward. Proven ability to provide excellent customer service, communicate clearly, and manage escalations More ❯
