Are you an experienced IT Systems Engineer who can support the daily operations of our clients' IT division? This role reports to the IT Infrastructure Manager and involves assisting in the maintenance, monitoring, and optimisation of network systems, servers, and cloud platforms. Responsibilities: Assist in the … installation, configuration, and maintenance of network hardware, servers, and infrastructure. Monitor system performance, ensuring uptime and availability of IT services. Perform routine system checks, backups, and patch management. Liaise with our Security Operations Centre (SOC) to ensure smooth running of our solutions and alert any problems to management. Troubleshoot … hardware, software, and network issues, escalating complex problems to the IT Infrastructure Manager when necessary. Provide technical support to end-users ensuring timely resolution of IT issues. Troubleshoot and resolve end-user issues related to infrastructure, networks, and system access. Support the implementation of security protocols, including firewalls More ❯
Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an … technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation … General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Regional escalation point of contact for IT teams with smart-hands infrastructure support Skills/Qualifications Computer related Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with More ❯
Job Description/Skills: This position will require the candidate to be onsite in Enfield, CT. IT Support II Responsibilities Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause analysis to … resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support. Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify … and external Knowledge Base to ensure consistent and scalable solutions. Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. Requirements Demonstrated experience collaborating across technical teams to drive solutions forward. Proven ability to provide excellent customer service, communicate clearly, and manage escalations More ❯
