1 of 1 IT Engineer Jobs in Nelson

an exciting new opportunity to support UK businesses on the horizon. Job Description Salary: £22,308.00 per annum Location: Nelson Working Hours: Monday - Friday 8:30 - 17:00 The IT support engineer will be expected to respond to service desk tickets raised by employees, investigate, and close the cases. They will liaise with the IT team leader … effective ticket resolution. They will take an active interest in continuous service improvement, increasing the service offering towards our users. They will also participate in project work and general IT activities required by the business. Responsibilities: Troubleshoot customer’s technology within the organisation office environment. Management of the IT tickets within the service desk. Support the business in … and deploying workstations to end-users via SCCM/CM. Assess and resolve a range of 1st line and 2nd line queries within the business. Escalate issues to the IT team leader and 3rd line team within the organisation's internal IT teams and work with them to ensure the user receives a resolution. Assist with installation of More ❯