IT Service Manager
York, Yorkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hiscox SA
Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning and facilitation. They will ensure … that IT services are aligned with business goals and that customers receive high-quality service. The end user experience in Hiscox is a key measurement of the ITS business unit's success, and our new Target Operating Model focuses on delivering excellence in this area. Incident Management: Creating a … regular stakeholder engagement updates are delivered, and showing significant control at all times throughout and post the incident. Service Strategy: Delivering the strategies for IT service management that align with the organization's goals. Service Operations: Overseeing service delivery and collaborating with the Product Team to ensure that services More ❯
Employment Type: Permanent
Salary: GBP Annual
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