1 of 1 IT Services Manager Jobs in York

Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning … and facilitation. They will ensure that IT services are aligned with business goals and that customers receive high-quality service. The end user experience in Hiscox is a key measurement of the ITS business unit's success, and our new Target Operating Model focuses on delivering excellence … service management that align with the organization's goals. Service Operations: Overseeing service delivery and collaborating with the Product Team to ensure that services are delivered according to standards. Service Level Agreements: Defining service level agreements (SLAs), experience level agreements (XLA), and operational level agreements (OLAs). Service More ❯