2 of 2 IT Support Analyst Jobs in Berkshire

successful candidate will play an integral role within the Service Desk team, providing high quality technical support and contributing to the effective delivery of IT services. You’ll gain exposure to a wide range of technologies and supporting tools for devices, networks, virtual environments, and data protection. Role … Responsibilities Provide first‐line support for incidents and service requests raised by FSP users, ensuring a positive support experience. Support the resolution of incidents and completion of service requests in line with agreed service levels. Contribute to the delivery of internal IT support services, working ...

IT Operations & 3rd Party Support Analyst – ICT Services About the Role We are looking for a highly organised and proactive IT Operations & 3rd Party Support Analyst to join our ICT Services team. This role is central to the smooth running of our Service Desk … acting as the key operational link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‐party suppliers. You will oversee day‐to‐day workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality ...