ITSupport AnalystGloucesterHybrid with travel£30,000 - £35,000The Level 2 ITSupportAnalyst provides second-line ITsupport across all Gloucestershire sites in the organisation, taking ownership of escalated issues and ensuring the smooth operation of cloud-based and on-premise systems.The role involves remote and on-site troubleshooting, user administration, system … configuration, and escalation of complex infrastructure and security issues. Working closely with Field Technicians, the Senior ITAnalyst, and the Head of IT, the postholder plays a key role in delivering responsive, secure, and high-quality IT services across the organisation.Main Duties and Responsibilities Work collaboratively and effectively with colleagues within the Trust IT Services … team to support the development of the Trust IT Service Follow and deliver upon the Trust's IT service desk support and incident management policies and processes to all stakeholders Follow and deliver IT service desk incident and support service offerings in line with the Trust's internal and external KPIs and SLAs. SupportMore ❯
South Cerney, Gloucestershire, United Kingdom Hybrid / WFH Options
CKB Recruitment Ltd
future, meaning there is some great opportunities at the moment for career minded people who want to join them on this journey. They are now looking for an Applications SupportAnalyst (ITSupport) to join them, which is a completely brand new role for them due to continued growth of the business. They offer some genuinely … culture they have here. Simply put people stay here for the long term and enjoy working for them! The main focus of your role will be to:- Provide technical support for core line of business systems, resolving incidents and service requests within agreed timescales. This will involve taking the initial call/ticket and talking to users here, working … service Investigate and resolve recurring issues, performing root cause analysis and implementing long-term fixes in collaboration with development and infrastructure teams Create and update technical guides, FAQs, and support procedures to ensure consistent knowledge sharing across the support team and wider business Work with internal and external technical teams to support release cycles, perform smoke testing More ❯
South Cerney, Cirencester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
CKB Recruitment
future, meaning there is some great opportunities at the moment for career minded people who want to join them on this journey. They are now looking for an Applications SupportAnalyst (ITSupport) to join them, which is a completely brand new role for them due to continued growth of the business. They offer some genuinely … culture they have here. Simply put people stay here for the long term and enjoy working for them! The main focus of your role will be to:- Provide technical support for core line of business systems, resolving incidents and service requests within agreed timescales. This will involve taking the initial call/ticket and talking to users here, working … service Investigate and resolve recurring issues, performing root cause analysis and implementing long-term fixes in collaboration with development and infrastructure teams Create and update technical guides, FAQs, and support procedures to ensure consistent knowledge sharing across the support team and wider business Work with internal and external technical teams to support release cycles, perform smoke testing More ❯
