2 of 2 IT Support Engineer Jobs in Bolton

Job Description – IT Support Engineer Location: Manchester Campus Contract Type: Full-time, On-site Job Purpose To keep computer systems running smoothly and ensure users (students and staff) get the maximum benefit from them. To provide excellent technical support and guidance to both students and staff. Key Responsibilities Install and configure computer hardware, operating systems, and … applications. Monitor and maintain computer systems and networks. Provide technical support face-to-face, over the phone, and via remote desktop software. Troubleshoot system and network problems; diagnose and resolve hardware or software faults. Replace and repair parts as required. Follow technical diagrams and written instructions to resolve issues or set up systems. Support the roll-out and … deployment of new applications. Set up new user accounts, profiles, and resolve password issues. Respond to IT support requests within agreed timeframes. Work continuously on tasks until resolution (or escalate appropriately if required). Prioritise and manage multiple open cases simultaneously. Build effective working relationships with students, staff, and external providers. Test, evaluate, and provide feedback on new More ❯

Role: Service Desk Engineer Location: Manchester Salary: £25,000 – £30,000 Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. You’ll handle … to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced, and enthusiastic engineer with a customer … part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with accurate data entry, aiming to deliver first-time fixes where possible. Process joiner and leaver More ❯