Field IT Support Engineer
Reading, England, United Kingdom
Myskysys
poster from Sky Systems, Inc. (SkySys) Talent Acquisition Manager @ Sky Systems, Inc |Technical Recruitment | Sales Expert | Customer Experience | Communication | Leadership | Team... Job Title: Field IT Support Engineer Location: Reading, UK Job Type: Onsite – Dispatch Support Company Overview: SkySys is seeking a qualified Field IT Support Engineer to deliver on-site workplace and field services, supporting end users and data center operations. This is a critical role that represents the "face of IT," directly impacting user satisfaction and operational efficiency. Key Responsibilities: 1. Workplace Services – Dispatch Support Provide on-site support for incident resolution, IMACD (Install, Move, Add, Change, Dispose) tasks, and smart hands services. Support remote sites and home users with next business day SLA. Handle hardware-related tasks including device swaps, warranty claims, and peripheral setups. Execute unscheduled or rescheduled IMACD requests; ensure environmental compliance for disposal. More ❯
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