1 of 1 IT Support Engineer Jobs in Warrington

daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: As an Mobile Support Engineer, you will respond and resolve support calls allocated to the mobile support team and will perform installations, configuration, operations, and maintenance of … business critical systems across multiple sites (Warrington, Crosby, Consett, Leeds). As such, you will be: Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned Provide excellent customer experience, both verbal and within toolset is … are handled appropriately and are escalated to the appropriate escalation groups Identifies articles that can be published to end users and service desk, to support user self service/and first line resolution of support calls Conduct root cause analysis to identify corrective actions to prevent repeat issues More ❯