1 of 1 IT Support Manager Jobs in the South West

Your new company A fantastic opportunity has emerged for an IT Technical Software Support Manager to become part of an organisation located in Newcastle. Your new role Leading, supervising, and mentoring the 1st and 2nd Line customer service engineering team. Develop and implement customer service strategies, policies, and procedures to streamline support operations and enhance customer … experience. Monitor and analyse customer support metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions. Coordinate with the development team to identify and resolve software bugs, provide workarounds, and communicate updates to customers. Maintain comprehensive knowledge of our software products, features, and functionalities to provide accurate and reliable … support. Ensure that a robust internal induction and training programme is in place to support new team members, supported by the software training team. Recruit, train, and develop a highly skilled and motivated customer support team. Conduct performance reviews, provide constructive feedback, and identify development opportunities for team members. Foster a positive and collaborative work environment that encourages More ❯