2 of 2 IT Support Specialist Jobs in the East Midlands

Role Overview Were seeking a technically skilled and customer-focused IT Support Specialist (Level 2) to join our dynamic and growing team. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and are passionate about working with the latest Microsoft cloud technologies, wed love to hear from you. In this varied and rewarding … role, youll provide high-quality telephone, remote, and on-site support to a diverse range of customers. Youll play a key part in delivering exceptional service while following established processes and contributing to continuous improvement across our support operations. About Us Were a well-established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With … over 20 years of experience, we deliver a comprehensive range of IT services to small and medium-sized businesses, with a strong emphasis on Microsoft 365 and modern workplace cloud technologies. Our offerings include a busy technical support helpdesk, hardware and software procurement, cloud and connectivity solutions, and full-scale IT project management. Were a tight-knit More ❯

Are you ready to take the next step in your IT career? We're looking for a proactive and enthusiastic IT Operations Support Specialist to join a dynamic and forward-thinking IT team. This role offers the perfect blend of hands-on technical support and exposure to enterprise infrastructure-ideal for someone eager to … grow in the world of IT operations. What You'll Be Doing: Service Desk Support Be the first point of contact for IT support via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and network issues for both local and remote users. Handle user onboarding/offboarding, including account setup and equipment provisioning. Escalate … of incidents and resolutions. Infrastructure Operations Assist with system checks, builds, and updates under the guidance of the Infrastructure Engineering team. Monitor system alerts and escalate issues as needed. Support asset inventory and hardware lifecycle processes. Contribute to IT projects and deployments. What You'll Bring: 3-5 years of experience in a technical support or service More ❯