2 of 2 IT Support Jobs in Banbury

IT Support Engineer - Banbury - £26,000 to £31,000 Banbury company are looking to add an IT Support Engineer to their team. The remit of the role will see you be responsible for providing technical support across the organization. Moreover you will ensure that all IT related systems and infrastructure are operating efficiently and … that may arise. As a business focused on training you will also be put on a training programme offering accreditation in CompTIA. Key Responsibilities: Provide first and second-line support to internal teams and external clients via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks … printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Monitor and maintain IT infrastructure, including Servers, networks, and security systems. Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Document and maintain accurate records of support requests, resolutions, and system configurations. Assist in More ❯

You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities Service Desk and Technical Assistance: · First line ‘break-fix’ assistance to school … to inform them of the action and progress of reported problems · Assist school-based staff and students with technical issues* · Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: ·First-line support for workstation and laptop support. Assessment and resolution of hardware/software issues · First line support for printers. Basic assessment and … resolution of hardware issues · First line support for ICT peripheral devices (USB devices, Scanners, tablets, etc)* Assessment of hardware/software issues · First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues · First-line support for wireless access points and hardwired network points. Basic assessment and resolution of issues · Complete troubleshooting tasks More ❯