1 of 1 IT Support Jobs in Derby

IT Support Analyst Akkodis are currently working in partnership with a leading service provider who due to an exciting period of growth are looking to expand their platform support team and hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership … support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting and resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue ...