3 of 3 IT Support Jobs in Newport

Social network you want to login/join with: IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ26), Newport, Wales Client: RedRock Resourcing Location: Newport, Wales, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 27.06.2025 Expiry Date: 11.08.2025 Job Description: IT Support Analyst (2nd/3rd Line) x … New! (REFGJ26) Due to growth and expansion, a leading organization is recruiting. They are looking for talented 2nd/3rd Line IT Support Analysts to join their team and provide outstanding customer support. Ideal candidates will have: A minimum of 3 years’ experience in 2nd/3rd line support Knowledge of virtualization software and cloud services such More ❯

We are seeking a highly-motivated person to join a dynamic company which is fast-moving and fun to work in, providing customer-focused 1st line IT support. We develop and supply award-winning EPoS solutions to the hospitality industry. You will join a support desk to deliver outstanding levels of support to our 1500+ customers, dealing … are key to this role and you will have a background in a similar role. Service with a smile every time is what we expect! As part of the support team, you will also be active in the on-call rota offering out-of-hours telephone support to our customers. We generally run a shift pattern weekly to … cover 8 AM-8 PM, 7 days per week. Main Responsibilities Answering inbound emails and calls from customers on Q&A and general support issues. Managing case notes on our internal CRM solution. Communicate and escalate with other members of the team. Be proactive in troubleshooting and diagnosing problems. Deliver fast, efficient and professional customer service. Skills & Knowledge ‘Customer More ❯

We are seeking a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing customer-focused high level IT support at a 2nd line level. Up to £26,000 + Benefits IT Support 25/09/2022 Description You will join a small support desk to … deliver outstanding levels of support to our 1500+ customers. You will be dealing with inbound telephone and email cases, and exploring root cause analysis and problem resolution in a timely and efficient manner via communication and remote access to the customer. Experience using, and an understanding of MS SQL to enable you to provide 2nd line support to … Strong communication skills and a desire to deliver outstanding service are key to this role and you will have a background in a similar role. As part of the support team you will also be active in the on-call rota offering out of hours telephone support to our customers. Main Responsibilities Managing escalations and supporting the 1st More ❯