2 of 2 IT Support Jobs in Stratford-upon-Avon

IT Support Team Lead - £37,500 - MSP - Stratford-Upon-Avon We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Warwick area. This is a fantastic opportunity to step into a key role where you will … oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support & field engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops … mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing More ❯

Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base + 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support … preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft … and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and able to work independently More ❯