2 of 2 IT Support Jobs in Warrington

Our client, a leading organisation in the technology sector, is currently seeking a dedicated 1st/2nd Line IT Support Specialist to join their team on a permanent basis. This role requires a proactive individual who excels in providing exceptional IT support across multiple channels, ensuring efficient and effective service delivery. Main Responsibilities: Provide email, telephone … remote, and in-person IT support, ensuring a high level of customer service. Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems. Maintain and support desktop infrastructure devices and all related hardware. Ensure software applications are maintained and patched in line with business cyber essential agreements. Take ownership of assigned … tickets, documenting work and resolutions and escalating when necessary. Ensure tickets are closed within agreed SLAs and provide phone support for incoming IT calls. Work with approved vendors and suppliers, arranging site visits as required. Create and maintain documentation and user training materials relevant to IT support. Adopt a flexible approach to IT support coverage More ❯

IT Support Specialist - 1st/2nd Line Warrington | 6-Month FTC | Up to £32,000 Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance to join a dynamic team supporting … critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person. What You'll Be Doing Providing responsive IT support across desktop, mobile, and telephony Building and deploying devices with the latest software and security … SLA compliance Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2nd Line/Desktop support in medium/large organisations A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst other hardware Strong knowledge of Windows More ❯