2 of 2 IT Technician Jobs in Cardiff

IT Support Technician Overview Are you passionate about technology and enjoy helping others navigate the digital world? We are looking for an enthusiastic and proactive IT Support Technician to join our dynamic team. This is a fantastic opportunity for someone with a strong technical foundation and a customer-focused mindset to make a real impact in … a fast-paced environment. Responsibilities As an IT Support Technician, you will play a vital role in ensuring our team operates efficiently and securely. Your main responsibilities will include: Building and continually developing strong relationships with all employees across the group. Responding to first-line internal IT issues, prioritising tasks to ensure minimal disruption to users, and … keeping them informed of progress. Assisting employees with IT equipment, software, and security-related queries. Ensuring all systems are secure from viruses, hacking, and other cyber threats, seeking advice from third-party IT support when necessary. Managing and understanding the software used across the group to minimise downtime. Liaising with third-party IT support, software providers, and More ❯

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with service levels. … by demonstrating tasks, sharing knowledge, and contributing to team development. Operate safely and effectively in line with Health, Safety & Wellbeing (HSW) and professional policies. Essential Experience Providing first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets More ❯