1st Line IT Support Technician Apprentice
- Hiring Organisation
- BALFE'S BIKES LTD
- Location
- UNIT 2 CAMINO PARK, JAMES WATT WAY, CRAWLEY, WEST SUSSEX, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £27,352 a year
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till and printer problems, guiding users through solutions, documenting actions, escalating any issues. Role Provide first-line IT support to colleagues across retail stores, offices … phone, email or remote desktop Keep users informed about progress and expected resolution times Monitor recurring issues and report potential system-wide problems Maintain IT equipment records and assist with replacements Follow data protection, cybersecurity and payment-security procedures Provide friendly, clear and patient service in a fast-paced ...