1 of 1 IT Technician Jobs in Ilkley

2nd Line IT Support Technician Location: Ilkley Salary: Up to £38,500 per annum Type: Full-time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent customer service. … This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd line support, with responsibility for escalated tickets, advanced troubleshooting, and assisting with projects. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls when required. Over time, the role offers clear … Group Policy. Support and maintain network infrastructure, including VLANs, firewalls, Meraki, and Ubiquiti devices. Ensure reliable backup and disaster recovery solutions are in place. Projects and Growth: Assist with IT projects such as migrations, SharePoint implementations, and infrastructure upgrades. Document fixes, processes, and best practices for the knowledge base. Mentor Apprentices and Junior Technicians, supporting their professional development. Progress More ❯