1 of 1 ITIL Manager Jobs in the South East

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation. This … is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce and present clear service reports, including … to-end lifecycle). Experience running or overseeing Service Desk/Desktop Support functions. Skilled in incident and problem management, with a proven record of handling escalations. Knowledge of ITIL best practices (certification preferred). Comfortable working with multiple third parties and geographically distributed teams. Excellent communicator, able to engage with technical and non-technical stakeholders alike. What's More ❯