3 of 3 ITIL Jobs in Chester

levels with varying levels of technical knowledge. Desirable Criteria Microsoft 365 Endpoint Administrator Associate (MD-102). Microsoft Teams Administrator Associate (MS-700). ITIL Foundation. Experience Essential Experience Experience providing 1st and 2nd line IT support within a Microsoft-based environment. Experience supporting Microsoft 365 services, including Teams, Exchange ...

technologies including SharePoint, Power Platform and Power BI; Business Objects and MDX would also be beneficial. Strong understanding of IT service management, ideally with ITIL Foundation certification or a willingness to obtain it within 12 months. Experience managing technical releases, resolving complex incidents and working within secure, controlled development environments. ...

ensuring network availability, performance and stability. The role involves incident resolution, network monitoring, configuration management, troubleshooting and supporting network changes in line with established ITIL processes. Key Responsibilities Provide Level 2 support for enterprise network infrastructure. Troubleshoot and resolve incidents relating to routing, switching, WAN, LAN and wireless connectivity. Monitor … performance using network management and monitoring tools. Perform network device configuration, software upgrades, patching and routine maintenance. Support network changes in accordance with ITIL Change Management processes. Investigate complex network issues, identify underlying causes and conduct Root Cause Analysis (RCA). Configure and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP ...