that incidents and change requests can be described and correctly triaged to the appropriate third level support/development groupITIL service management experience and ITIL certification to a minimum of foundation levelExperience with Windows 7, Windows 10, SCCM, Office 2013/2016, Active Directory, Group Policy, Antivirus, Desktop and Laptop more »
performance and modified SLA patterns to resolve operational issues.Able to work under pressure and meet deadlines.Self-motivation and able to take responsibility.Experience and Education:ITIL V4 Certified.Experience leading a multicultural, worldwide team.Experience successfully evolving IT processes.BS/BA or relevant work experience.Strong English written and verbal skills required.SummaryLocation: United Kingdom more »
priorities, autonomy and ability to prioritize workload according to business and management prioritiesUnderstanding of systems change control/processes for validation system and advanced ITIL knowledge#LI-HybridIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. more »
delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across more »
