Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Bechtle UK
support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯
Northampton, Northamptonshire, United Kingdom Hybrid / WFH Options
N Consulting Limited
for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be beneficial. More ❯
include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯
include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
WRK DIGITAL LTD
range of non-direct reports within the wider IS team. A strong background in Service management roles, with solid understanding of service management frameworks and processes High level of ITIL awareness, preferably supported by ITIL certifications. Understanding of Agile software development and Project Management practices. Innovative and positive team player with excellent communication and service skills, confident in communicating/ More ❯
