4 of 4 ITIL Jobs in Warrington

Notes, Citrix, Mobile Devices and Microsoft operation systems -Excellent troubleshooting skills Desirable -Experience of using a service management system such as ServiceNOW -Awareness of ITIL framework In return for your commitment, you can expect At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through ...

Product will be accountable for the product vision, strategy and roadmap for the platform, involving the leadership of a product team, backlog ownership and ITIL-aligned change and release discipline, as the systems becomes central to how work is opened, managed, delivered, governed and reported across the business. This opportunity ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous ...