implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in ITServiceManagement Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of More ❯
2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯
a senior member of the service desk team and provide high level support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an … users, software and assets. * Production of high-quality knowledge, FAQ's etc. Qualifications and Skills: * Extensive proven experience as a senior service desk analyst/engineer. * Strong expertise in ITSM Tools, scripting, and automation. * Good knowledge of Microsoft 365, etc. * Highly motivated, enthusiastic, and technically minded. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is More ❯
