2 of 2 ITSM Jobs in Chichester

practices across IT support functions. Person Specification Must-Have Requirements Proven experience managing or leading an IT Service Desk function. Strong knowledge of IT service management processes. Experience handling incidents, requests, and service performance reporting. Ability to lead, motivate, and support a technical support team. Excellent communication and stakeholder management ...

service requests. Deliver first-line technical support and first-contact resolution wherever possible. Log, manage and resolve incidents using the IT Service Management (ITSM) platform. Support user account administration and access management. Maintain accurate records and knowledge base articles. Escalate complex technical issues where required. Provide professional, friendly and customer … working within an IT Service Desk or IT Support environment. Excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Experience using ITSM systems to manage incidents and service requests. The ability to diagnose and resolve a broad range of first-line technical issues. A positive attitude ...