3 of 3 ITSM Jobs in Glamorgan

Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create ...

service outcomes. Core Competencies * Leadership & collaboration * Strong communication & influence * Customer centric mindset * Analytical problem solving * Accountability & resilience Experience & Skills Essential: * 5+ years in IT Service Management/Delivery roles * Strong ITIL v4 knowledge * Proven Change Management leadership * Experience in secure/regulated environments * Technical understanding across infra, networks, and security … Stakeholder facing reporting experience * Supplier management experience * Familiarity with ITSM tools Defence/Government environment experience Desirable : * ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes Qualifications * ITIL v4 Foundation (required ...

effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation What you’ll need … solutions to customers A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams) What we offer: Involved in varied projects that make a positive impact ...