Wimbledon, Trinity, Greater London, United Kingdom
VIQU Limited
telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following ITservicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the ITmore »
To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good ITservicemanagement disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied; however, the Employee’s primary function will be as IT … laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to ITservicemanagement principles. · Manage 1st line/Triage relationships with external IT support service provider. · Take appropriate action to reduce repeat incidents including identification of repeated more »
